Terms of Service

1. Agreement

These Terms of Service ("Terms") are a contract between Minster Scheduling, LLC ("we," "us," "our") and the person or entity that creates an account or subscribes ("you," "Customer"). By checking "I agree to the Terms of Service and Privacy Policy" at signup, or by using Minster ("the Service"), you accept these Terms and our Privacy Policy. If you accept on behalf of an organization (e.g., a congregation), you represent that you are authorized to bind it.

2. The Service

Minster is a web application for scheduling one-on-one interviews between congregation leaders and members, including availability management and email/SMS confirmations and reminders.

3. Independence from the Church

Minster is an independent service and is not affiliated with, endorsed by, or sponsored by The Church of Jesus Christ of Latter-day Saints (the "Church") or any other religious organization. References to congregational roles or terminology are descriptive only.

4. Accounts and access

Leader and administrator access uses passwordless sign-in (email magic links). You are responsible for the security of the email account used to sign in and for activity under your account. Members who book interviews do not create accounts; they submit information on a public booking page and manage their appointment through a single-use link.

Account holders must be at least 18 years old and able to form a binding contract. Where a unit has more than one leader or administrator, each is treated as authorized to act for the account, and actions taken by any of them are deemed actions of the Customer.

5. Customer responsibilities and acceptable use

You agree to:

• Use the Service only for legitimate scheduling of interviews you are authorized to conduct or arrange.
• Ensure that you have a lawful basis to enter members' contact information and to contact them, including obtaining any consent required to send SMS or email.
• Keep member information accurate.

Your use of the Service must also comply with our Acceptable Use Policy, which is incorporated into these Terms and sets out prohibited uses — including unlawful use, accessing other Customers' data, circumventing security, harassment, spam, and sending non-transactional messages.

6. SMS messaging

If SMS is enabled, the Service sends transactional appointment confirmations and reminders to numbers provided by members (or their guardians). Recipients may reply STOP to unsubscribe and HELP for help; message and data rates may apply. You agree not to use the Service to send marketing or non-transactional messages.

SMS is delivered through our messaging provider, and your use of SMS features must comply with that provider's and the carriers' acceptable-use requirements. Because messaging runs on shared infrastructure and carries a per-message cost, we may monitor SMS usage, apply reasonable per-unit sending limits, and suspend or restrict SMS for usage that is excessive or that threatens the reliability of the Service for others.

7. Subscriptions, billing, and refunds

• The Service is offered on subscription plans described at signup and on the current pricing page. Plans may include a free trial; we notify you before the first charge.
• Subscriptions renew automatically (monthly or annually) until cancelled. Annual plans are billed once for the year.
• Plan changes are pro-rated by time remaining (you are charged or credited the difference); a plan change is not a cancellation.
• Refunds: an annual subscription cancelled within the first 30 days is fully refunded; otherwise we refund unused time on a pro-rated basis. Refunds go to the original payment method; we do not issue account credit. We refund unused time regardless of the reason for cancellation, including termination for breach.
• Payments are processed by Stripe; we do not store card data.
• The individual who subscribes is the payer of record. Where responsibility for payment moves to another person, the subscription continues only if a new payer is attached.
• Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, or similar taxes applicable to your subscription, except taxes based on our income; where we are required to collect such taxes, they will be added to your charge.
• Price changes. We may change subscription prices for a future renewal term by giving you at least 30 days' advance notice before that term begins; a new price applies only from the next renewal, not the current term.

8. Subscription lapse and expiry

If a subscription lapses (e.g., failed payment), or is cancelled and reaches the end of its paid period, the account enters a read-only window of 30 days during which new scheduling is disabled. We email a reminder 5 days before the window closes. After that window the account expires and associated personal data is anonymized as described in the Privacy Policy. We provide an export path before expiry: an administrator or secretary can download the unit's appointment data from the in-app Reports page at any time during the window.

9. Service availability

We aim for high availability but the Service is provided on an "as is" and "as available" basis. The Service currently runs in a single hosting region and we do not offer a contractual uptime guarantee in this version.

10. Disclaimers

The Service is provided on an "as is" and "as available" basis, with all faults and without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that it will meet your requirements.

The Service is a scheduling tool and is not a substitute for your own recordkeeping, judgment, or pastoral care. You are responsible for the interviews you conduct and the decisions you make using it, and for keeping whatever records you need. We are not responsible for the conduct of any interview, for what is discussed or decided in one, or for the actions of any leader or member.

Because a booking for an interview with a congregation leader may reveal that an identified person is affiliated with a religious organization, the Service may process information that qualifies as sensitive or special-category data. We do not disclaim that the Service processes such information; we process it only as described in, and subject to the safeguards set out in, our Privacy Policy. Nothing in these Terms is a representation by you that your data contains no such information.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

11. Limitation of liability

Our total liability arising out of or relating to these Terms or the Service will not exceed the greater of the fees you paid in the 12 months before the claim arose, or $100. We are not liable for indirect, incidental, special, punitive, or consequential damages, or for lost data, revenue, or profits.

12. Indemnification

Your indemnification of us. You will defend, indemnify, and hold harmless us and our officers, employees, and agents from any third-party claim, and any resulting losses, damages, liabilities, costs, and reasonable attorneys' fees, arising out of or relating to: (a) your use of the Service in violation of these Terms, the Acceptable Use Policy, or applicable law; (b) your collection or entry of, or contact with, member information without a required lawful basis or consent, including unauthorized SMS or email contact; (c) your data or the content you submit; or (d) your violation of the rights of any third party.

Our indemnification of you. We will defend, indemnify, and hold harmless you from any third-party claim, and any resulting losses, damages, liabilities, costs, and reasonable attorneys' fees, to the extent the claim alleges that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual-property rights. This does not apply to any claim arising from your data, from your use of the Service in violation of these Terms, or from combining the Service with anything we did not provide.

Procedure. The party seeking indemnification will promptly notify the other of the claim, give the indemnifying party sole control of its defense and settlement (except that any settlement requiring an admission or payment by, or imposing an obligation on, the other party needs that party's prior consent, not to be unreasonably withheld), and provide reasonable cooperation at the indemnifying party's expense.

13. Term and termination

These Terms apply for as long as you use the Service or maintain a subscription.

Cancellation by you. You may cancel your subscription at any time. Cancellation stops the next renewal; refunds, if any, are handled as described in Section 7. Your data remains intact and exportable for 30 days after your subscription ends, after which it is removed as described in Section 8 and the Privacy Policy — we email a reminder before that happens.

Termination for breach. Either party may terminate these Terms if the other materially breaches them and does not cure the breach within 30 days after receiving written notice describing it.

Suspension or immediate termination by us for cause. We may suspend or terminate your access immediately, without the 30-day cure period, if we reasonably determine that your use poses a security risk, is fraudulent or unlawful, materially violates these Terms or the Acceptable Use Policy in a way that cannot be cured, or if our provision of the Service to you becomes prohibited by law.

Termination for convenience by us. We may terminate these Terms or discontinue the Service for convenience on at least 30 days' notice to you; if we do, we refund unused prepaid time as described in Section 7.

Effect of termination. On termination or expiration, your right to access and use the Service ends. Section 8 (subscription lapse and expiry) and the retention rules in the Privacy Policy govern what happens to your data, and we provide an export path before expiry. The sections identified in Section 17 (Survival) continue to apply.

14. Changes to these Terms

We may update these Terms. Material changes prompt re-acceptance on next sign-in, keyed to the Terms version. Continued use after a non-material change constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules.

Informal resolution first. Before starting an arbitration, you agree to contact us at legal@minster.church with a written description of the dispute and give us 30 days to resolve it; we will do the same before bringing a claim against you.

Binding individual arbitration. If a dispute is not resolved informally, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration rather than in court, except as stated below. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class-action waiver. You and we may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.

Small-claims carve-out. Either party may instead bring an individual, qualifying claim in a small-claims court of competent jurisdiction.

Where and how. Arbitration will take place in the county where you reside or, at your election, by video or telephone; you will not be required to travel to Utah for an in-person hearing.

Confidentiality. The arbitration and its outcome will be kept confidential, except as needed to enforce the award or as required by law.

Right to opt out. You may opt out of this arbitration agreement by written notice to legal@minster.church within 30 days of first accepting these Terms; opting out has no effect on the rest of these Terms, and disputes will then be resolved in the courts below.

Severability; courts. If the class-action waiver is found unenforceable as to a claim, that claim alone will be severed and heard in court; the rest of this section still applies. If the agreement to arbitrate does not apply to a dispute, you and we consent to the exclusive jurisdiction of the state and federal courts in Utah, and each waives any right to a jury trial.

16. Intellectual property and license

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your scheduling purposes. We and our licensors retain all rights, title, and interest in the Service, including its software, design, and trademarks; these Terms grant you no rights in them beyond the limited access above.

As between you and us, you retain all rights in the information you submit, including member information you enter ("your data"). You grant us a limited license to host, process, and transmit your data as necessary to provide and operate the Service, consistent with the Privacy Policy. We may generate and use aggregated, de-identified data derived from use of the Service to operate, secure, and improve it; such aggregated data does not identify you, your members, or any individual.

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

17. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior understandings. If these Terms and the Privacy Policy conflict on a data-handling matter, the Privacy Policy governs that matter.

Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, consistent with the business-transfer disclosure in the Privacy Policy. These Terms bind permitted successors and assigns.

Force majeure. Neither party is liable for delay or failure to perform due to events beyond its reasonable control (for example, internet or utility failures, natural disasters, or acts of government), provided that payment obligations are not excused.

Severability; waiver. If any provision is held unenforceable, the remainder stays in effect and the provision is modified to the minimum extent needed to make it enforceable. Our failure to enforce a provision is not a waiver of it.

Electronic communications and notices. You consent to receive communications from us electronically — including service, billing, and transactional messages such as booking confirmations and reminders — and you agree that electronic notices satisfy any legal requirement that a communication be in writing. Please keep your contact details current.

Survival. The sections covering disclaimers (§10), limitation of liability (§11), indemnification (§12), intellectual property (§16), governing law and disputes (§15), and this Section 17 survive termination or expiration of these Terms.

18. Contact

Minster Scheduling, LLC, 5938 N Roper Dr, Mountain Green, UT 84050. Questions: legal@minster.church.